In spite of the great care taken, there may be cases where you have to return goods to us. When returning goods because of complaints or for necessary repair work, please enable us to process the returns as quickly and efficiently as possible by complying with the following RMA procedure. We will not accept or process any returns which are sent back to us without an RMA number.
The RMA procedure:
The customer is responsible for any damage during transport caused by the use of unsuitable packaging. Please use the original packaging material wherever possible. Please understand that we cannot accept returns that are sent back to us without our previous agreement. You must therefore wait until you have received our agreement before returning the goods to us. If you have any questions, please contact our order processing department.